Warranty

All our products carry a tarnish warranty. In the unlikely event of product colour turning black, pls write to us on  jewelsdesire@gmail.com with your order number. Once our internal team has reviewed your case, you might be eligible for a store credit of amount up to the value paid by you.

Note: ·      For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the package received

  •    In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
  •  Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
  • Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 150) incurred by you for processing such returns.
  •  In case the charges exceed Rs. 150, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 150 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the products to our warehouse and will receive Rs.150 towards shipping charges with their refund.
  •   In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
  • Any single SKU in a combo/ gift box cannot be replaced or returned.

    ·     Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.

  • Our refund policy covers missing or damaged items. To request a refund, you must provide a clear video showing the package's condition upon arrival and the issue with the item. claims without video proof may not be accepted. 
  • In case of return 150/- shipping charges will be deducted and rest will be refunded.
  • For smooth return process. we kindly request you to take a short video while handling over the package to the courier.

Gift wrap and gift message are non-returnable. Returns are accepted only if the product is damaged or incorrect.